Quickly Get Started with Your New Digital Library

We’ve made it even easier to access your digital library from your desktop AND mobile devices!

Complete these 2 easy steps to start enjoying your online products in one convenient place:

Step 1:  Go to this link via the browser on your mobile device:

https://digitallibrary.soundstrue.com/login

Step 2: Login with your Sounds True email address and password

You can now access and enjoy your audio & video products, eBooks, courses, and programs from one place!

You can quickly access your Digital Library by adding the bookmark—also known as a shortcut—to your device’s home screen by completing these steps:

iPhone Users:

Step 1: Open this link in Safari from your Apple device [Note: this will not work on Chrome]

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• Step 2: Tap on the Share icon on the bottom bar of your browser

• Step 3: Tap on ‘Add to Home Screen.’ The ‘Add to Home Screen’ dialog box will appear, with the icon that will be used for the shortcut to this URL on the left side of the dialog box.
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• Step 4: Enter the name for your shortcut using the on-screen keyboard and tap ‘Add.’
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• Safari will automatically close and you will be taken to where the icon is located on your device’s desktop.
• Android Users:
• Step 1: Open this link in Chrome.
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• Step 3: Tap 'Add to Home screen'
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• Step 4: It will give you a prompt to Add to Home screen.
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• Please note: Creating bookmarks or shortcuts on your mobile device may vary by make or model. Simply search in your favorite search engine (e.g., Google, Bing) for “Shortcut + [mobile device name]” to find device-specific instructions.

• Step 1: Click on ‘My Library’
• Step 2: Find your product in the ‘In Progress,’ ‘Recently Added,’ or ‘All Items’ Section
• Step 3: Click the product image

Step 4: Click the following buttons to instantly open your eBook, stream your audio and video programs, and go to your course without the need to download files:

• • 1. Click the ‘OPEN BOOK’ button to instantly access your ebook in our in-app eReader
  • 2. Click the ‘PLAY’ button to stream your audio and video programs
  • 3. Click the ‘GO TO COURSE’ button to access your course
  • 4. Click “GET CREDIT’ for CE credits

We are actively working on improving the offline access experience for audio, video, and eBook files on mobile devices. In the meantime, you can currently download files onto most Android devices.

For Apple and other devices, we recommend downloading the file to a computer and transferring to your mobile device via iTunes or iBooks and a USB connection. Complete these steps to download to a computer:

• • Step 1: Click the ‘Overview’ tab.
  • Step 2: If you want to download all files, click on “Entire Album.” If you would like to download individual files, click on “Individual Tracks.”
  • Step 3: Click on the “Download” button.

• • Online streaming—Listen and watch anytime and anywhere, without needing to download big files to your device
  • A mobile e-reader—So you can easily read any books in your Digital Library on any device: mobile, desktop, tablet
  • Progress tracking—Keep track of where you left off (for books, audio, and video) across multiple devices
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We release new features in order to enhance your Digital Library experience, and we ask for your feedback so we can address any issues and make improvements.

• Here are some of our newest releases:
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1. Search within the Digital Library: You will now notice a search bar at the top of your screen within the My Library and on your individual product pages. This will let you quickly search for products you have purchased or received for free. You can search by title, author, or format.
2. Access your Journal and Workbook archive: If you previously had access to a course with note-taking capabilities, you now have access to those questions and your answers in the Digital Library.

3. Take these steps to access your Journal and Workbook archives:

   1. Log in to your Digital Library
   2. Click ‘My Library’ in the navigation
   3. Click on a course
   4. Click ‘Access Archive’ in the overview tab.

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• Your feedback is important to us!

  We listen closely to our beloved customers in order to make a better Digital Library experience. Our Digital Library roadmap includes new features such as filtering and searching within your library, improved offline product consumption, additional ways to browse and discover new products, and more free resources.

  
  We would love to hear from you directly. Please let us know how we could make your experience with the Digital Library better by filling out this survey.
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If you don’t see your question answered in the steps above, check out our Frequently Asked Questions (FAQs) below.

• Q: I downloaded the “Entire Album” on my computer. How do I access the files?

  A: You will need to unzip the folder to access files. Please follow these steps on your computer:

  Step 1: Go to your downloads folder and unzip the downloaded folder by double-clicking on it

  Step 2: You will then move the files (that live in the unzipped folder) into iTunes or Windows Media Player on your computer (www.apple.com/itunes is available for computers)

  Step 3: The contents will go into an "album," which can be found under Albums or Artists

  Q: How long will my downloads be available in my Digital Library?

  A: There is no expiration date for downloadable programs, unless it is noted otherwise.

  Q: Can I download digital download purchase(s) multiple times or to multiple computers?

  A: Yes! We do not currently restrict the number of downloads of your digital product to your desktop computer.

  Q: How do I transfer my downloaded computer files to my mobile device via iTunes or Windows Media Player?

  • Instructions for syncing an iPhone/iPad to iTunes
  • Instructions for syncing an Android to Windows Media Player

Q: How can I “gift” a download to friends, family, or co-workers?

A: At this time you are not able to give specific physical or digital products to friends, family, or co-workers as gifts. However, eGift Cards are now available starting as low as $15.00 USD.

Q: What systems are supported by the digital library?

A: The digital library supports Windows and OSX using newer versions of Chrome, Safari, FireFox, and Edge browsers. It is also supported for updated iOS and most Android devices.

Determine your latest browser version here.

Q: Is the Digital Library accessible?

A: Sounds True is working towards WCAG 2.1 AA compliance with exceptions. We are continually rolling out updates and improved Accessibility features every few weeks.

• Q: I closed my resume bar, what do I do?
• A: Refresh your browser and the last product you consumed will appear in your resume bar.
• Q: My course button in my Digital Library is greyed out. Why?
• A: If your course button is greyed out in your digital library, it means your course is not currently available. Additionally, access to your course may be restricted because there is an issue with a payment plan. In this case, you will be directed to contact Customer Service to update your credit card information.
• Q: There are products in my Digital Library Account that I did not purchase. Why?
• A: As a gift to you, we add free products to everyone's digital library accounts. The Free products have 'FREE GIFT' in the product title.

• Q: How can I access my free gifts?

  • Log into your Sounds True Digital Library.
  • Scroll down to “All Items.”

  Q: How do I reset my password?

• A: Click here to reset your password.

• Q: When accessing my Journal and Workbook archive notes, why is a question listed but no answer?

• A: A blank response in your archive notes means that the question was not answered.

  
  

  Q: Can I edit my Journal and Workbook archive notes? 

  A: No, you cannot edit notes.

  
  

  Q: Will I lose access to my Journal and Workbook archive notes?

  A: No, at this time we have no plans to remove these notes. If they were to be removed we would reach out to you and ask you to print or save the file to your computer.

  
  

  Q: How do I print my Journal and Workbook archive notes? 

  A: You can print your notes by accessing the archive notes and clicking on the print icon in the upper right-hand corner of your desktop/mobile/tablet screen.

  
  

  Q: Can I save my Journal and Workbook archive notes to my computer?

  A: Yes, you can save notes to your computer by clicking on print and choosing to save as a PDF. Please note that saving on devices will vary by device and platform.

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  Q: I have other questions that I’m not seeing answers for here. What should I do?

A: Check out our general FAQ: https://www.soundstrue.com/store/faq 

Or contact Customer Service at:

• support@soundstrue.com
• 1-800-333-9185 (US Only); Monday–Friday; 8:00 am–5:00 pm MT
• Toll free for Canada and US can call 1-888-303-9185
• Outside the US and Canada, call 303-665-3151