If you don’t see your question answered in the steps above, check out our Frequently Asked Questions (FAQs) below.
Q: I downloaded the “Entire Album” on my computer. How do I access the files?
A: You will need to unzip the folder to access files. Please follow these steps on your computer:
Step 1: Go to your downloads folder and unzip the downloaded folder by double-clicking on it
Step 2: You will then move the files (that live in the unzipped folder) into iTunes or Windows Media Player on your computer (www.apple.com/itunes is available for computers)
Step 3: The contents will go into an "album," which can be found under Albums or Artists
Q: How long will my downloads be available in my Digital Library?
A: There is no expiration date for downloadable programs, unless it is noted otherwise.
Q: Can I download digital download purchase(s) multiple times or to multiple computers?
A: Yes! We do not currently restrict the number of downloads of your digital product to your desktop computer.
Q: How do I transfer my downloaded computer files to my mobile device via iTunes or Windows Media Player?
Q: How can I “gift” a download to friends, family, or co-workers?
A: At this time you are not able to give specific physical or digital products to friends, family, or co-workers as gifts. However, eGift Cards are now available starting as low as $15.00 USD.
Q: What systems are supported by the digital library?
A: The digital library supports Windows and OSX using newer versions of Chrome, Safari, FireFox, and Edge browsers. It is also supported for updated iOS and most Android devices.
Determine your latest browser version here.
Q: Is the Digital Library accessible?
A: Sounds True is working towards WCAG 2.1 AA compliance with exceptions. We are continually rolling out updates and improved Accessibility features every few weeks.
- Q: I closed my resume bar, what do I do?
- A: Refresh your browser and the last product you consumed will appear in your resume bar.
- Q: My course button in my Digital Library is greyed out. Why?
- A: If your course button is greyed out in your digital library, it means your course is not currently available. Additionally, access to your course may be restricted because there is an issue with a payment plan. In this case, you will be directed to contact Customer Service to update your credit card information.
- Q: There are products in my Digital Library Account that I did not purchase. Why?
- A: As a gift to you, we add free products to everyone's digital library accounts. The Free products have 'FREE GIFT' in the product title.
Q: How can I access my free gifts?
Q: How do I reset my password?
A: Click here to reset your password.
Q: When accessing my Journal and Workbook archive notes, why is a question listed but no answer?
A: A blank response in your archive notes means that the question was not answered.
Q: Can I edit my Journal and Workbook archive notes?
A: No, you cannot edit notes.
Q: Will I lose access to my Journal and Workbook archive notes?
A: No, at this time we have no plans to remove these notes. If they were to be removed we would reach out to you and ask you to print or save the file to your computer.
Q: How do I print my Journal and Workbook archive notes?
A: You can print your notes by accessing the archive notes and clicking on the print icon in the upper right-hand corner of your desktop/mobile/tablet screen.
Q: Can I save my Journal and Workbook archive notes to my computer?
A: Yes, you can save notes to your computer by clicking on print and choosing to save as a PDF. Please note that saving on devices will vary by device and platform.
Q: I have other questions that I’m not seeing answers for here. What should I do?