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Job Openings

Computer Support Technician

Do you want to work with a group of people striving to create a wiser and kinder world? Sounds True, a multimedia publisher specializing in transformational learning, was founded in 1985. We value being of service, commitment to growth and transformation, exceptional teamwork and authentic connection, and being direct and kind. We are seeking an energetic and motivated full-time Computer Support Technician to add to our internal technology support team in Louisville, Colorado. This is an entry-level desktop support role, primarily focused on diagnosing and fixing computational issues.

Essential Tasks:

This role requires a customer-first mentality, and we are looking for a driven individual to thrive at assisting, collaborating with, and educating employees at Sounds True. The Computer Support Technician is responsible for handling support requests via calls, email, and walk-ins, as well as other duties delegated by the IT manager

  • Desktop support: troubleshooting a variety of situations, including supporting specialist software
  • Maintaining the business’s network and ensuring computer systems are up and running flawlessly.
  • Asset management: tagging and tracking equipment
  • Configuring new desktop installations for employees against budget
  • Adding and removing users in various software systems
  • Configuring email accounts
  • Installing network printers on a client OS
  • Maintaining inventory and a clean working space
  • Assisting with hitting budget goals and cost-effectiveness in spending
  • Supporting with additional duties as needed

 

Requirements:

  • Exceptional customer service and communication in a technical support role
  • Excellent verbal and written communication and prioritization skills
  • Flexibility and willingness to step in where most needed
  • Proficiency in troubleshooting MS Office Suite, Google Apps Suite, and both Windows and macOS
  • Familiarity with OS imaging tools such as MDT
  • Familiarity with Microsoft enterprise domain structure
  • Working knowledge of network infrastructure, including WiFi
  • Ability to work on your feet for extended periods of time and to lift 50 lbs.

Ideal Additional Qualifications:

  • Experience in macOS management, JAMF preferred
  • Experience managing an image process, MDT/SCCM preferred
  • Virtual Server infrastructure experience
  • Experience with AD/DNS/DHCP and SQL
  • Scripting experience, PowerShell preferred
  • Relevant certifications or education

Sounds True is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. We offer an excellent working environment and great benefits.For more details you can visitSoundsTrue.com. To apply, please send a cover letter that expresses your interest along with your resume to HR@SoundsTrue.com.