Due to COVID-19, our customer service response times are delayed. We appreciate your patience.

JOB OPENINGS

CUSTOMER SERVICE AGENT

Sounds True, a multimedia publisher specializing in spirituality and holistic living, located in Louisville, CO has a full-time time opening for a relationship focused, helpful, energetic, positive, and responsible individual to join our Customer Service team. The ideal candidate possesses a background in customer service leadership, maintains a positive attitude, holds a solution-oriented perspective, and acts as a strong team player. Note: While we are currently working remote, the ideal candidate must have the ability to be onsite daily once we return to the office.

Primary responsibilities:
Assisting customer requests via phone, email, and chat in a friendly, professional, and helpful manner.
Requests may include:
 
  • Providing first tier technical support with our digital products.
  • Offering product recommendations.
  • Account reconciliation, processing orders, and refunds
  • Researching and reporting technical issues.
 
The ideal candidate:

 

  • A high standard of professionalism with 1+ year previous customer service or call center experience. High school diploma or equivalent.
  • Strong interpersonal skills; Upbeat and positive personality; flexible can-do attitude
  • Must hold strong attention to detail, with exceptional verbal and written communication skills
  • Knowledge of downloading and streaming digital content on computers and mobile devices.
  • Strong ability to perform under pressure, multi-task, and have a sense of urgency, while remaining calm and positive with our customers and the CS team.
  • Strong analytical and problem solving skills
  • Ability to multi-task and work efficiently
  • Excellent computer skills and ability to type 40 wpm
  • Knowledge of Windows Media Player, iTunes, and VLC software helpful
  • Ideal candidates have familiarity with our product offering and ability to offer product suggestions.
  • A genuine interest in contributing to Sounds True mission and demonstrates the ability to offer product suggestions to our customers.
  • Proficiency in Microsoft Office and G Suite a plus
We are committed to creating a diverse environment and are proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.
 
To apply, email your cover letter and resume to hr@soundstrue.com. Please note resumes without cover letters will not be considered. Sounds True offers an excellent work environment with great benefits, including health, dental, vision, 401-k, paid time off, and more! To learn more about us, visit soundstrue.com.
 

WORK ENVIRONMENT

At Sounds True, we are experimenting with the creation of a unique business culture. Life is short, and we want to make the most of it—including the time we spend together in the workplace. To that end:

  • We encourage people to “be themselves”—to bring their whole person to the workplace, without facade. We value authenticity and truth-telling combined with respectful communication. We want to relate to each other as whole people, heartfully and honestly, because that’s how the most genuine and meaningful connections are generated.

  • The Sounds True work environment is simultaneously casual and active. We want Sounds True to be a place where we have a very good time, but where we also get a lot done! Concentrated and relaxed; open and focused—these are the koans of our workplace.

  • We value personal growth and the many opportunities that the work environment provides for learning about ourselves, our impact on others, and how we can communicate and collaborate more effectively. We recognize that the more we develop our relational skills, the more effective we will be as a force for positive change in the world.