Privacy Policy

It is our continued honor to serve you as a Sounds True customer. We fully recognize our responsibility to protect your customer information and its confidential nature, and we have done our best to ensure the privacy and security of your transactions with us. Your credit card number and other personal data will be treated with the highest standards of safety, security features and confidentiality.

Your Privacy Online

We are committed to ensuring your privacy when you shop online with Sounds True, Inc.. In an effort to improve the online shopping experience at SoundsTrue.com, we do gather information about our visitors' shopping behavior, but we maintain sole ownership over this information and do not share, sell or rent our findings to third parties, except in the few cases described below.

Sounds True, Inc. contracts with Google Analytics for data collection, storage, and reporting services that help us improve your shopping experience. These reporting services use cookies (explained in detail below) to collect information about your usage of SoundsTrue.com. Google Analytics is contractually restricted from using your information in any way, other than to help us make our site more useful for you.

“Cookies” are small bits of information that your Web browser stores on your computer's hard drive. In order to purchase products from the Sounds True, Inc. site, your Web browser must be enabled to accept cookies. We also use cookies to give credit to those sites that direct traffic to SoundsTrue.com for marketing purposes. Sounds True, Inc. does not use cookies to store or collect personal information such as full names, addresses, or payment information.

Placing an Order Online

When you place an order online at SoundsTrue.com, we request the information we need to complete your order. This information includes your full name, billing address, shipping address, telephone number, e-mail address, and credit card number.

The information you provide will be used to process your order and improve your shopping experience. Once you have placed an order with us, we will verify with your credit card company that your credit card is valid and send you an email message that confirms your order was successfully received. We will also send you an e-mail once your order has been shipped, or if it has been placed on backorder.

We will periodically send to your street or e-mail address product news and updates that you may find of interest. We NEVER share or sell our customers' e-mail addresses for marketing purposes, but we do sometimes share other customer information with trusted third parties.

Visitors who opt in for marketing associated with the online course The Power of Awareness with Jack Kornfield and Tara Brach will have their contact information shared with the course authors.

How to Opt Out

If you do not wish to receive promotional postal and/or e-mail updates from Sounds True, Inc., or if you prefer that we not share your postal address with other merchants please do one of the following:

  • Phone: Please call Toll-Free 1-800-333-9185 to speak to a Customer Service associate between 8AM to 5 PM, Mountain time.
  • Email: Send us an email: support@soundstrue.com
  • Write: Send us a letter to 413 S. Arthur Ave, Louisville, CO 80027

Please include your full name, street address, and e-mail address with your correspondence, and tell us how we should restrict use of your information.

Gift Messages

When you request a gift message with your order, we do not use the information contained in the gift greetings that you fill out, except to execute the message as requested.

Sharing with A Friend

When you e-mail a message to a friend from SoundsTrue.com using the “share” functionality, your e-mail address and your friends are both required. This ensures that your friend will know that we have sent the e-mail message at your request. E-mails obtained for the “Tell a Friend” service are only used for this purpose, and then discarded.

E-mail Updates

When you ask to receive Sounds True, Inc. e-mail updates, we request your name, address and e-mail address in order to complete your request. We will respect your privacy and use your information in the same way described above under “Placing an Order Online.”

Terms of Use

If you use or order from our Site, you agree to our Terms of Use. The information contained in this Site, including but not limited to these Terms of Use, is subject to change without notice. Your use of the Site following any such change constitutes your agreement to follow and be bound by the rules as changed. For full details, please see Terms of Use

Last updated August 8, 2015