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Terms and Conditions

Terms of Use

Welcome to SoundsTrue.com (our "Site"), the Internet marketing arm of Sounds True, Inc. ("Sounds True," "we," "our" and "us"). If you use or order from our Site, you agree to our Terms of Use. The information contained in this Site, including but not limited to these Terms of Use, is subject to change without notice. Your use of the Site following any such change constitutes your agreement to follow and be bound by the rules as changed. Sounds True creates and controls this Site from its offices in Louisville, CO, USA, and if your orders are accepted, they will be accepted in Colorado. By using this Site, you agree that Colorado law will govern these Terms of Use and your relations with Sounds True, without giving effect to any principles of conflicts of laws. If you do not agree, please do not use this site. If you choose to access this Site from another location, you do so on your own initiative and are responsible for compliance with applicable local laws.

Privacy

Use of information that we collect from you on this Site is governed by our Privacy Policy.

Age of Users

This Site should not be used by children under age 13 unless with permission and supervision of a parent or guardian. We do not knowingly collect personal information on this Site from or about children. Only adults and children over 13 may order from us on our Web Site.

Content Errors

Prices and availability of products are subject to change without notice. Our goal is to provide only up-to-date and accurate information to our customers. But mistakes happen and occasionally product descriptions on SoundsTrue.com or in our catalog may contain typographical errors, inaccuracies, or omissions concerning product specifications, prices or availability, and product photos may sometimes depict a different product version than the one we will ship. We reserve the right to correct and update information on our Site at any time, without notice. We also reserve the right to revoke any offer that contains an error, or for a product that is not available, at any time prior to shipment, including after you have submitted an order and whether or not the order has been confirmed and your credit card charged. In that event, we will reverse any applicable charges that have been made to your credit card, and if the product is or will be available will attempt to contact you concerning the mistake to receive your instructions as to whether you wish to purchase on the basis of the corrected information. If you believe a product that we ship you is not as described, you may return it to us under our Return Policy.

Account Registration

If you establish an electronic account with us, you are responsibility for maintaining the confidentiality of your account and password, and for restricting access to the computer(s) you have used to place orders.

Shopping Security

Orders that you submit are protected by SSL (Secure Sockets Layer) as described in our Privacy Policy.

Payment for Orders

We accept Visa®, MasterCard®, AmericanExpress®, and Discover® card numbers in payment of orders. Our shipping charges are described at Shipping and Services.

Validating or Rejecting Your Order

After you place an order using our shopping cart, we will check the information you provide to verify availability of your method of payment or shipping address. We reserve the right to reject any order you place with us, and/or to limit quantities on any order, without giving any reason. If we reject your order, we will attempt to notify you using the e-mail address or other contact information you have given us with the order Your credit card will normally not be charged if we reject an order, but we will process a refund if a charge has been made against your card.

Order Acceptance and Confirmation

Your orders are only accepted by shipment of the item(s). Your receipt of an electronic or other form of order confirmation does not create a contract to sell you the product. Sounds True reserves the right to accept or decline your order for any reason prior to shipment.

Returns and Exchanges

Each shipment will arrive with a packing slip that makes returns and exchanges easy if you are not satisfied with what you ordered. see Returns & Exchanges for more information.

Canadian Orders

By placing an order destined for delivery to Canada, duties and taxes must be remitted to Canada and are the customer’s responsibility. Sounds True will return the purchase price directly to the customer only. Shipping & Service and Brokerage Fees are non-refundable.

Electronic Communications

If you give us your e-mail address when you order on our Site, we will send an e-mail confirmation that we have received your order. Other ways in which we may use your e-mail address and ways to opt out of receiving e-mails not related to your order are described in our Privacy Policy. When you visit SoundsTrue.com, place an order or send us an e-mail, you are communicating with us electronically. You agree that all agreements, notices, disclosures and other communications that we provide to you electronically, whether by e-mail or posting them on this Site, satisfy any legal requirement that such communication be in writing. These Terms of Use create a binding agreement between us, without need for signature of either side.

Your Feedback and Suggestions

Your opinions matter, and we encourage you to e-mail us at support@soundstrue.com with suggestions for improving our services. Unless we have entered into a written contract signed by both sides concerning use of your ideas before you disclose them, you agree that we may use your voluntary submissions at our sole discretion, and have no obligation to pay you for them. Sounds True receives referrals of customers through hyperlinks from a large number of affiliates, who may earn commissions on resulting sales. Web sites operated by these affiliates are not owned by Sounds True, and we have no control over, and expressly disclaim any responsibility for the content, operation or business practices of such Affiliates or their web sites. If you arrive at SoundsTrue.com through a link from an Affiliate, you should review that Affiliate's privacy policy to learn if and how the Affiliate will collect and use information about you.

Site Content and Use Restrictions

We or our suppliers own copyrights in all of the written, visual and oral information published on our Site (the Site's "Content"), the design and graphical user interface of our Site, and the software that operates the Site. We give you permission to display, download and print in hard copy pages of our website, but only for your personal and non-commercial shopping use. No other copying of our Site or its Content is permitted without our prior consent.

Trademark Information

"Sounds True" and "Many voices one journey", are service marks of Sounds True, Inc. registered in the U.S. and other jurisdictions. Other trademarks that may appear in the descriptions or photos of products are owned by and used with permission of the product's manufacturer.

Warranty Disclaimers

Our Site and its services are provided on an "As Is" and "As Available" basis, with all faults. Our products come with a 1 year unconditional satisfaction guarantee. To the maximum extent permitted by applicable law, Sounds True disclaims all implied warranties, including but not limited to, implied warranties of merchantability and fitness for a particular purpose. Without limiting the foregoing, we make no warranty, express or implied (i) as to the operation or Content of our Site, (ii) that use of our Site will be uninterrupted or error-free, (iii) as to the accuracy, reliability or currency of our Site's Content, (iv) that our Site, the Servers that host it, or e-mail we send you are free of viruses, or (v) that information we collect on our Site is immune from access by hackers and other unauthorized users. Applicable law may not allow exclusion of implied warranties, so some or all of the above disclaimers may not apply to you.

Limitation of Liability

In no event, including its own negligence shall Sounds True be liable for any damages in excess of the price of merchandise you have ordered, that result from your use of or inability to use SoundsTure.com, even if resulting from your reliance on information in our Site's Content or from mistakes, omissions, service interruptions, the deletion, degradation or corruption of files or email, software errors or defects, viruses, delays in operation or transmission, communication failure, theft, destruction or unauthorized access to Sounds True records, programs or services. Neither Sounds True nor its suppliers shall be liable for any indirect, incidental, special or consequential damages arising from your use of our Site or the purchase of our products, even if any of them have been advised of the possibility of such damages.

Disputes

You agree that to the maximum extent permitted by applicable law, courts sitting in Boulder County, Colorado will have sole and exclusive jurisdiction for any litigation that arising out of your use of this Site and products you order on this Site. You submit to personal jurisdiction of any such court and waive claims that that forum inconvenient. If any provision of these Terms of Use is unlawful, void or unenforceable under applicable law, you and Sounds True submit to modification of such provision so as to make it enforceable, or if modification is not possible, to severance of the offending provision and enforcement of the remainder of this Agreement.

Termination

Sounds True may, in its sole discretion, terminate your account or your use of SoundsTrue.com at any time. Sounds True reserves the right to change, suspend, or discontinue any or all aspects of our Site or its Content at any time without prior notice.

Entire Agreement

These Terms of Use (including all hyperlinked text) state the entire agreement and understanding between you and Sounds True on its subject matter, and supersede any prior statements or understandings on that subject matter.