RETURN POLICY

We unconditionally guarantee your satisfaction with Sounds True products for up to one year when purchased from Sounds True, excluding Sounds True One memberships, events, and in-depth programs, which are subject to unique refund policies as outlined below. If a Sounds True product fails to meet your expectation for any reason, simply contact Sounds True customer service for a refund. For items purchased from Sounds True that are manufactured by other companies, we indicate the warranty period in the product description.

Please note: Due to credit card fraud protection policies, refund requests for direct Sounds True credit card purchases up to 365 days from the order date will be refunded back to the credit card. If the purchase was paid for using PayPal, refunds will be made back to PayPal within 180 days from the purchase date; after 180 days and up to 365 days from the purchase date, the purchase will be refunded via gift card.

RETURNS OF HARD GOODS

In the event you need a refund, we will honor orders placed with us within 365 days from the order date. Original shipping charges will not be refunded.

For all physical hard good refunds, please contact Sounds True customer service via phone, email, or chat on our website.

RETURNS OF DIGITAL AUDIO AND VIDEO PRODUCTS, MEMBERSHIPS, AND EVENTS

DIGITAL PRODUCT REFUNDS

For ebooks and audio programs, we allow refunds for any order placed with us within 365 days from the order date. Please email support@soundstrue.com with DIGITAL PRODUCT REFUNDS in the subject line.

ONLINE COURSE REFUNDS

We unconditionally guarantee your satisfaction with all Sounds True products for one year when purchased via our website. If you complete 50% of a course and are not 100% satisfied with your purchase, please email support@soundstrue.com with ONLINE COURSE REFUNDS in the subject line to request a refund.

SOUNDS TRUE ONE MEMBERSHIP REFUNDS

We allow refunds for up to 30 days from the initial subscription date. Please email membership@soundstrue.com with SOUNDS TRUE ONE MEMBERSHIP REFUNDS in the subject line.

HEALING TRAUMA PROGRAM MEMBERSHIP REFUNDS

We allow refunds for up to 30 days from the initial subscription date. Please email support@soundstrue.com with HTP MEMBERSHIP REFUNDS in the subject line.

Please make sure to provide the following information:

  • Your first and last name
  • Order number (if available)
  • Postal code
  • Phone number or email
  • Reason for requesting a refund

EVENTS REFUNDS

Each event will have a refund policy specific to that particular event and event venue. As such, please find the event refund policy listed on the individual event page.

IN-DEPTH PROGRAM REFUNDS

Given the unique nature of the Sounds True In-Depth Programs, each program has its own refund and cancellation policy, and a full refund cannot be guaranteed. Our team is happy to discuss options with you. Please see below for contact information. 

OTHER COMPANY PRODUCTS SOLD BY SOUNDS TRUE

Sounds True sometimes offers products not manufactured by Sounds True. For these items, we indicate the warranty period in the product description, which can be different from Sounds True’s return policy period. Please verify your product meets these specific timeframes for all refunds.

We will reply promptly to all inquiries and are so grateful to be of service.