Return Policy

We unconditionally guarantee your satisfaction with all Sounds True products for up to one year when purchased from Sounds True. If a Sounds True product fails to meet your expectation for any reason, simply return it with receipt for a full refund. For items purchased from Sounds True which are manufactured by other companies, we indicate the warranty period in the product description.

Please note: Due to credit card fraud protection policies, refund requests over 120 days can no longer be applied back to the credit card and a paper check will be issued in US dollars and mailed to the billing address on file.

For all returns

Sounds True allows returns for up to 365 days from the order date. Note: All returns sent to Sounds True after 365 days will not qualify for a refund.

A Returns Form is required to ship with product for all refunds.

Returns of hard goods

In the event you need a refund, we will honor any order placed with us within 365 days from the order date. Original shipping charges will not be refunded.

Fill out the Returns Form (also located on the back of your pack list).

Mail the completed form with the return items to the following address:
Sounds True
Attn: Retail Returns
379 South Arthur Avenue
Louisville, CO 80027

For questions, please email support@soundstrue.com with RETURNS HARD GOODS in the subject line.

Returns of digital downloads, subscriptions and/or live events

For Live Events Refunds

Email support@soundstrue.com with LIVE EVENTS REFUNDS in the subject line.

For Digital Download Refunds

Email support@soundstrue.com with DIGITAL DOWNLOAD REFUNDS in the subject line

For Subscription Refunds

Email support@soundstrue.com with SUBSCRIPTION REFUNDS in the subject line.

Please, make sure to provide the following information:

  • Your first and last name
  • Order Number (if available)
  • Postal Code
  • Phone # or email
  • Reason for requesting a refund

Mobile device app purchases

Please see our FAQ page.

Other company products sold by Sounds True

Sounds True sometimes offers products not manufactured by Sounds True. For these items, we indicate the warranty period in the product description which can be different than Sounds True’s return policy period. Please verify your product meets these specific timeframes for all refunds.

We will reply promptly to all inquiries and are so grateful to be of service.